Refund policy
We Ship Fast!
Standard Shipping
Orders placed before 3pm eastern time you may expect to arrive in 2-4 business days Some custom orders however can take longer to process depending on the style or unit chosen.
Overnight Shipping
Domestic orders placed before 3pm eastern time may expect their order the very next day.
Orders placed on weekends will ship out the following business day.
International Shipping
International orders are expected to arrive in 3-5 business days. Some custom orders however can take longer to process depending on the style or unit chosen.
Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at 936extensions@gmail.com. Please note that returns will need to be sent to the following address: 113 Brownsville Rd. Pittsburgh Pa 15210.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
If you wish to exchange a product for a different product, please reach out to us within 14 days of receiving your order.
Products must be unused and in original packaging.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at 936extensions@gmail.com.